MOUSE Squad Certified Technician modules are organized by Explorations, Activities and Quizzes. Explorations provide key content and skills for students to practice. These explorations can be self-guided, team-based or instructor-directed. Quizzes ensure that students understand key concepts, vocabulary and processes covered. Several activities serve as performance assessment opportunities. These assessments give students a chance to apply the knowledge and skills learned in the modules in a real world context.
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Module 1: Preparing for a Help Desk
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Exploration: Understanding MOUSE Squad
- An Introduction to Technical Help Desks
- What is MOUSE Squad and how does it Work?
- Technician Skills Self Assessment
- Goals, Roles and Certification
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Exploration: Team Building
- What is a Team?
- Becoming a Team Player
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Exploration: Finding the Answers You Need
- MOUSE Squad eLearning
- Becoming an Information Detective
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| Module 2: MOUSE Methodology for Problem Solving & Troubleshooting |
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Exploration: Basic Problem Solving
- The Problem Solving Process
- Problem Solving Game
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Exploration: Computer Troubleshooting
- MOUSE Method for Troubleshooting Technical Problems
- Getting Ready to Troubleshoot
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| Module 3: Computers, Computer Users, & User Error |
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Exploration: A Basic Understanding of Computer Technology
- An Introduction to the Personal Computer
- Personal Computer Basics
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Exploration: Computer Users and User Error
- Computer Users
- Common User Errors
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| Module 4: Wired & Wireless: Networking and Computer Mechanics |
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Exploration: Network Design
- Computer Lab: A Network Mystery
º Networking Resources: Network Basics
º Networking Resources: Network Devices
º Networking Resources: Network Topology
- Network Design Project
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Exploration: Getting Inside the Network
- Ports and Connections
º Ports and Connections Resources: Background Information
º Ports and Connections Resources: Inspecting Cables
- Network Addressing
- Getting Inside the Network: The Windows Command Prompt
- Getting Inside the Network: The Mac Terminal
- The Ping Utility
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| Module 5: The Operating System and the Desktop |
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Exploration: A Computer's Operating System
- Introducing the Operating System: A Special Kind of Software
- Clean Installations vs. Upgrades
- Installing the Operating System
- Installing the Operating System: Directions for Windows
- Installing the Operating System: Direction for Macs
[©2007 by MOUSE Inc. All rights reserved. Page 2 of 2]
- Customizing the Desktop: Directions for Windows
- Customizing the Desktop: Directions for Macs
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Exploration: Maintaining a Safe and Current Computer
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| Module 6: Configuration Basics: Hardware & Peripherals |
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Exploration: Configuring a Computer
- Part 1: Exploring the Control Panel (Windows/Mac)
- Part 2: Network and Internet Configuration (Windows/Mac)
- Part 2b: Wireless Connections (Windows/Mac)
- Part 3: Hardware and Management (Windows/Mac)
- Part 4: Configuring Printers (Windows/Mac)
- Applying What You Have Learned
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| Module 7: Software: Programs to Get the Job Done |
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Exploration: Software
- Installing and Removing End User Applications (for Windows/Macs)
- An Exploration of Word Processing Software
- An Exploration of Presentation Software
- An Exploration of Spreadsheet Software
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| Module 8: Cracking the Case: Computer Hardware |
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Exploration: Computer Components
- Hardware Specifications
- The Component Parts
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Exploration: An Inside Look
- Safety Guidelines
- Hands on, Inside: Taking it Apart & Putting it Back Together
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| Module 9: The Mobile Solution: Managing Mobile Labs and Carts |
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Exploration: Understanding Laptops
- What is a Laptop and How Does it Work?
- How are Laptops Different than Desktops?
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Exploration: Basic Laptop Care
- Basic Laptop Care
- A Plan for Safe Laptop Use
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| Module 10: The Talented & Trusted Technician |
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Exploration: Running Your MOUSE Squad
- Ticket Tracking and Ticket Requests
- What Does Your Ticket Request System Look Like?
- MOUSE Squad Rules of Operation
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Exploration: Effective Communication
- What is Good Communication?
- Games to Practice Communication
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Exploration: Becoming a Technician
- Professional Etiquette
- Earning Trust and Respect
- The MOUSE Squad Pledge
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